Help Center

Find answers to common questions about repairs, warranties, and more.

How Can We Help You?

Browse our most frequently asked questions or contact us for personalized support.

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Repairs

Questions about device repairs, timelines, and warranties.

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Pricing & Billing

Information about costs, payment methods, and invoices.

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Location & Hours

Finding stores, operating hours, and directions.

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Warranty

Coverage details, claims, and warranty terms.

Popular Questions

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How long does a typical repair take?

Most repairs are completed same-day or within 24 hours. Complex repairs may take 2-3 business days. We provide status updates throughout the process.

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Do I need to make an appointment?

While walk-ins are welcome, appointments guarantee immediate service. Call or use our online booking system to schedule repairs in advance.

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What should I bring to the store?

Bring your device and any accessories. We recommend backing up data beforehand, though we can assist with this. Please bring proof of purchase if available.

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Do you repair devices overnight?

No, we don't offer overnight repairs. All work is completed in our secure facility during business hours to ensure quality and safety.

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What's included in your warranty?

Our 1-year warranty covers parts and labor on repairs. It doesn't cover accidental damage, modifications, or normal wear and tear.

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Do you offer pickup and delivery?

Yes, we offer free pickup and delivery services in select areas. Contact your local store to check if this service is available in your location.

Still Need Help?

Our customer service team is ready to assist you with any questions.


Contact iRepair Team

Cicero Store

6348 N Cicero Ave, Chicago, IL 60646

+1 773-809-0092

Mon-Sun: 9AM-9PM

Michigan Store

900 N Michigan Ave Level 5, Chicago, IL 60611

+1 847-800-8035

Mon-Sun: 10AM-8PM

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